This page explains Field Warrior Kit’s after-sales service, refund and exchange rules, delivery policy, privacy practices, terms of service, and customer support information. Please read it carefully before using our website or placing an order.
Contact Us
If you need help with an order, return, exchange, delivery issue, or product question, please contact our customer service team through the contact information provided on our website. We will review your request and assist you as soon as possible.
Customer Service Email
For after-sales inquiries, please provide your order number, the product name, a clear description of the issue, and any relevant photos or supporting information. This helps us review your request quickly and accurately.
Privacy Policy
Welcome to www.fieldwarriorkit.com. We understand the importance of your personal information and are committed to protecting your personal data, privacy, and security.
This Privacy Policy explains how we collect, use, store, share, transfer, disclose, and protect your personal information, as well as the rights you may have regarding that information.
Please read and understand this Privacy Policy carefully before using our website and services. By using or continuing to use our website and services, you agree that we may process your relevant personal information in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time due to changes in laws, regulations, business operations, or service requirements. When changes are made, we may notify you by displaying the updated policy on our website, sending a notice, posting a message, or using other appropriate methods. If your consent is required by applicable law, we will collect, use, process, and store your personal information under the updated policy only after you have confirmed your consent. You may refuse to accept the updated policy, but doing so may affect your ability to use certain services or features of our website.
Terms of Service
Acceptance of Terms
By accessing, browsing, or using any services provided by this independent website, you confirm that you have read, understood, and agreed to these Terms of Service in full. If you do not agree to these terms, please stop using our website and services immediately.
Updates to Terms
We reserve the right to update these Terms of Service at any time based on business development, changes in laws and regulations, or other relevant circumstances. Updated terms will be published in a prominent location on our website and will take effect seven days after publication. If you continue to use our services after the updated terms take effect, you will be deemed to have accepted the updated terms.
Scope of Application
These terms apply to all users of our website, including visitors, registered users, customers who purchase products, and users of any related services.
Refund and Exchange Policy
Eligibility for Returns or Exchanges
If a product has a quality issue, does not match the product description, or the wrong item was shipped, you may request a return or exchange within seven days after receiving the product.
Some special products, including customized products and close-fitting garments, may not be eligible for return or exchange. Please refer to the product detail page for the specific return and exchange conditions that apply to each item.
Return and Exchange Process
Please contact customer service first and explain the reason for your return or exchange request. After your request has been reviewed and approved by customer service, the product should be returned to the address provided to you. Once we receive the product and confirm that it meets the applicable conditions, we will process the refund or exchange.
Shipping Costs
If the return or exchange is caused by a product quality issue, we will be responsible for the applicable shipping cost. If the return or exchange is requested for personal reasons, you will be responsible for the shipping cost.
Delivery Policy
Delivery Method
We will select an appropriate delivery method based on factors such as product type, delivery destination, and logistics availability. You can view shipping and tracking information on the order details page when available.
Delivery Time
We will make reasonable efforts to deliver your order within the stated or estimated delivery period. However, we are not responsible for delays caused by force majeure, peak logistics periods, carrier issues, customs processing, or other circumstances beyond our reasonable control. If a delay occurs, we will provide assistance where possible.
Receiving Your Order
When receiving your package, please check the quantity, specifications, and appearance of the goods against your order. If there is any issue, please refuse the package when appropriate and contact customer service promptly. If the package has been signed for and accepted, it may be deemed that you have no objection to the product condition at the time of receipt.
About Field Warrior Kit
Field Warrior Kit believes that the essence of sport is freedom, movement, and enjoyment. Good sportswear should feel like a second skin, giving athletes reliable comfort and support.
Professional
Our sportswear is designed for movement. Each piece is developed with practical athletic scenarios in mind, including running, fitness training, basketball, yoga, and everyday active use. We focus on fit, function, and fabric performance so that each product can support the body during activity.
Comfort: The Perfect Blend of Nature and Technology
When it comes to fabric selection, we are committed to combining natural fibers with advanced performance materials. We use premium long-staple cotton together with our independently developed CoolMax quick-dry fibers, preserving the soft, skin-friendly feel of cotton while delivering excellent moisture absorption and sweat-wicking performance. At the same time, we move away from traditional stiff collars and heavy stitching, using seamless bonding technology so the garment can fit the body freely and comfortably.
Freedom
We believe sport should not be limited by a single style. Field Warrior Kit designs combine practical performance with everyday style, offering options from simple essentials to more expressive designs so customers can find products that match their own way of moving.
Newsletter
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